Customer Service

So the phone rings, and it’s my old friend and mentor Lars Abraham. You remember Lars. He teaches four courses in English per semester at Seattle State University, as a reward for his decades of service.

“Lars, I can’t talk right now. I’m doing some reading for a big lecture at UTA this week. It lasts for three hours on Thursday morning. We’re hearing from Neal Raisman, an expert on how to provide great academic customer service!”

“Customer service,” said Lars. “What, do they want fries with their blue books now?”

“Lars, please go out and tell some kids to get off your lawn. I need to keep up with what it takes to be an effective 21st-century faculty member.”

“So what pearls of wisdom does this Raisman intend to cast before your swinish self?”

“Ha ha. Lars, stop channeling John Houseman in The Paper Chase long enough to read Dr. Raisman’s blog post on How to Cope and Overcome Irritated and Irritating Students. ”

“You should read it to me. My eyes go strabismic trying to read these bog posts or what you may call them.”

“Fine. Listen to this, Lars. Title:”

How to Cope and Overcome Irritated and Irritating Students

“Ah, it has been a long time since I have seen “cope” as a transitive verb. As Iago says to Othello, ‘He hath, and is again to cope your wife.’ Are you sure this Raisman knows what he’s saying, Tim?”

“Stow the pedantry, Lars. Raisman has dynamic stuff to offer. Listen to this:

Here are fopur ways guaranteed to help make irritating students less irritated and thus easier to help.

“What, pray tell, does “fopur” mean?”

“Maybe it’s a typo for ’super.’”

“So how do I make the irritating of the world less irritating?”

“Less irritated, Lars,” I said. “Rule Number One is Smiling but do not overdo it.

“I parse such sentences at my peril. But presumably I should smile at my students? Tim, I have not smiled since 1962. If I start smiling now, my students will think I need to go into Assisted Living.”

“You don’t need to go all Vanna White, Lars. A little smile will do the trick. Listen:”

A smile is correct and called for but it needs to be an empathetic one. A simple, small smile that says “I see you’re upset and I WILL try to help.” The smile you would use with one of your children with a problem. Students are someone’s children and will respond to this smile.

“I am going to send this Raisman a shipment of commas. In any case, Tim, I should smile at a grown adult as if he or she were a child.”

“Everybody’s somebody’s baby, Lars.”

“And if you were my father’s baby, you would have gotten a smile once a year, on Tisha B’Av. So here I am, smiling at my students as if they have just dropped their Popsicle. Then what?”

“Here’s the second technique:”

Give and Name- Get a Name This is a technique that asks you to do exactly what it says. You provide an irritated student your name and ask her his or hers. “Hi. I’m ________. And you are?” When you exchange names you create a small community of people who know one another.

“I know how I will do this. Hello. I am University Distinguished Professor Lars Abraham, PhD. I assume your name is Jessica, everyone’s seems to be these days. That will create a small community of people who acknowledge that I deserve their respectful deference.”

“If you take that attitude, Lars, you’ll have to go straight to Step Three:”

Apologize This is a lesson that we learned from people like Captain Kangaroo on TV

“Tim, Captain Kangaroo spent a significant portion of his time chatting up Mr. Green Jeans and hallucinating about dancing bears. He had a lot to apologize for.”

“Apologize all the same, Lars. And then proceed to step four, Compliments:”

If you need to give a fallacious compliment to keep you and the student healthier, do it. Here’s an example. “Hi, I’m _____ Just want to say that I like your tee shirt, blouse, hair, glasses, jeans, backpack…” whatever seems to strike your eye quickly. Say it casually too so it will sound less contrived. Then as the student’s anger is interrupted you can even follow it up with a normal secondary question such as “Where did you get the tee, blouse, glasses….”

“Excuse me. What if the first thing that strikes my eye is Jessica’s …”

“Don’t say it, Lars. English Matters is a family weblog.”

“I was going to say ‘necklace.’ So here I am, an 82-year-old man with cigar breath. I frequently button my shirt unevenly, and eggstains are not unknown thereupon. I see 19-year-old Jessica, and I get close enough to say casually Hi, I’m University Distinguished Professor Lars Abraham, PhD. Just want to say that I like your necklace. Jessica looks around for a campus policeman. While she is distracted, I follow up with Where did you get that stunning necklace, Jessica? Tim, I am too old to deal with restraining orders.”

“Lars, you’re full of beans today, but the plain fact is that college faculty need to become customer servants if we’re to deal with today’s savvy, entitled consumer. Universities need to be run like businesses, Lars, and that includes creating a satisfying, if fallacious, customer-service environment.”

“Tim, for once in my life I will not bother to refute the claim that a university should be run like a business.”

“Great!”

“Because it is horse manure. But let us accept the premise. Seattle State is a business. And I am the point person for customer relations.”

“Now you’re seeing the light, Lars!”

“Now, every year, my salary slips further and further behind inflation. Every year, I get more courses to teach, and the class sizes get larger. Every year, there is more committee work. I spend more and more time performing self-evaluation, and more and more time peer-evaluating colleagues who have already proven their worth over dozens of years in the profession.”

“Nothing like that happens at UTA, Lars. We’re an emerging Tier One institution!”

“I spend more and more time filling out compliance forms, and tracking my behavior on websites that ask me to give progress-report grades every four weeks, or simply to note that I have talked with my thesis students. Already this semester, I have wasted six hours in meaningless meetings, four trying to get into classrooms with the wrong electronic-lock PIN number, six listening to presentations by Deans, and another eight trying to encrypt my laptop computer.”

“Should have thrown it out the window, Lars.”

“What? Anyway, I am trying to say this, Tim. Many, many service businesses are making working conditions worse for their staff. They are cutting corners, imposing regulations, stifling initiative, dictating every aspect of performance from the corporate office. There are no incentives for good performance, and many threats for bad performance. Service gets worse and worse, and customers are irritated. And what is the most common response from Corporate?”

“Cash in their stock options and move to the Caymans?”

“The response from management is: SMILE HARDER. As things are getting worse, pretend they are getting better. Live the brand. Greet each customer as if you were Captain Kangaroo on a tea bender. If you do not, there are a hundred unemployed people in line ready to smile even harder. We call them adjunct faculty.”

“Lars, you are such a peevish cynic. I don’t know why I called you.”

“You did not, Tim; I called you.”

“Yeah, why?”

I could hear Lars smile. “This is Lars, Tim. I’m sorry if I upset you. You have such a nice telephone voice. Where did you get that beautiful telephone voice?”

Published in:Tim Morris |on October 1st, 2012 |2 Comments »

Encryption

Recently we got a memo from the Provost’s Office insisting that we encrypt our laptop computers with military-grade security software. Since I went to graduate school for English and not computer science, I failed miserably at the task. So I had to call my friend Ken Kleinkram, who was just named Associate Pinch Provost for Informatic Assets at a salary several multiples of my own. Ken came over to my office with a set of tiny screwdrivers and a device that looked like a tricorder.

“Let’s see if we can’t get you encrypted, Timbo,” said Ken. “First of all: are you connected to the Internet?”

“Ha ha,” I said, “the old ‘Tim’s an idiot’ assumption. I am certainly connected to the Internet,” I said, “it’s this grey cord that comes out of this socket here.” Which I picked up and pulled out of the various desk spaghetti, to find that the other end was plugged into my printer.

“That might explain your issues,” said Ken. He plugged something into something else, intoned a few incantations, pressed a few keys, and suddenly some element of my laptop began to rumble away like a reactor preparing for a meltdown.

“That program will run in the background for 36 hours,” said Ken. “Just don’t turn your computer off in the meantime. And don’t try to log into MyMav or Blackboard while the encryption is running.”

“That’s OK,” I said. “It’s the first week of the semester, so MyMav and Blackboard are down anyway. But tell me this: why do I need military-grade encryption on my laptop? It already has a password.”

“But what if somebody stole your laptop, broke it open, and extracted the hard disk? Thieves have procured countless bytes of essential medical-research data from unencrypted university laptops across the nation.”

“I don’t do medical research, Ken. I teach poetry.”

Ken thought for a minute. “You’re going to go all snarky on me in a sec, aren’t you?” he said. “Can you shut up for ten minutes while I explain how vital this encryption can be to the University and the State of Texas?”

I promised to restrain myself.

“OK, then,” Ken said, clicking on my hard-disk icon. “Let me show you the kinds of problems you’re not anticipating. Look at all this data that would just lie around unencrypted if you didn’t comply. What’s this, for instance?” He clicked on a file, and a checkerboard-like grid came up.

“That’s the Monday Prize Crossword Puzzle from the Financial Times.”

“Did you solve it?”

“I have one word left to get. If I mail in the first randomly drawn correct answer, I win a Collins Gem Dictionary!”

“And what if somebody from Texas A&M steals the answer and wins the dictionary?”

“Presumably it would improve spelling in College Station. But I’m starting to see what you mean. This is some serious intellectual property we’re talking about here.”

“No snark, you promised. What’s this file?”

“Oh, that’s a spreadsheet. I’m trying to find out how many major-league second basemen have played an entire season while hitting more than 20 doubles and grounding into fewer than 10 double plays. I need to find better data, though. Going through newspapers boxscore by boxscore is slow work.”

“And what if that research gets pre-empted by our competitors? Suddenly peer-reviewed results will be racked up by other universities, based on your man-hours of research production. What are these?”

Ken pointed to some dark icons.

“They’re … um … pictures of Whisper Wilson.”

“She isn’t some kind of exotic dancer, is she, Tim?”

“No! Whisper Wilson is my cat.”

Ken clicked on an icon and whistled.

“Think about this, Tim. Suppose somebody posted a picture of Whisper on Facebook.” I stared at the ceiling. “This is by conservative estimate the most adorable cat that has ever been photographed. If someone were to disseminate this photo, innumerable working hours would be spent Liking it, causing the world economy to tailspin out of control.”

I began to feel very glad about encryption.

“There isn’t much else on this machine,” said Ken. “But I think you can see the dangers of leaving it unprotected. No, wait a second – here’s another 10MB of data I didn’t see before. The folder is called The Girl with the Phoenix Tattoo. What’s that, Tim?”

“Oh,” I said, “that’s a draft of my novel. It’s a completely original idea. It’s about this English professor named Mitt Sorem, see? He’s 53 years old and irresistible to women. So he has this student who’s 19, she’s got a lot of piercings and wears leather and has a tattoo of a phoenix on her back. They have wild sex and drink lots of coffee. And it turns out she’s a hacker, and she breaks into this computer network where the drug cartel is funneling money through a Swedish furniture store and there are also spies. They beat the cartel with hacking and martial arts and Mitt Sorem gets locked in a serial killer’s basement and the girl frees him by hitting the serial killer with a badminton racket.”

“A badminton racket?”

“I may have to think more about that one. But it’s great stuff, it’ll sell mill…”

And you’re writing this story on a UTA laptop, Tim, which means that it’s an invention and/or concept which belongs to the State of Texas. If it gets stolen by an unscrupulous literary agent, we would not only lose our investment in your intellectual labor, but you yourself would have to reimburse the university for foregone revenue.”

I grabbed my laptop and threw it out the window.

“I told you not to disconnect the machine!” screamed Ken.

“That’s fine, I’ll do without a laptop,” I said. “You’ve convinced me, the risks are just too great.”

“But you still have the idea for the novel in your head, right?” said Ken.

“Of course.”

“Come over here,” said Ken. He inserted a USB drive into my ear. “Hold still for the next 36 hours. We’re going to have to encrypt your brain.”

Published in:Tim Morris |on September 13th, 2012 |4 Comments »

The Flow of Research

The phone rings again, and for the second time this month, it’s my old mentor Lars Abraham, Professor of English Semi-Emeritus, calling from his office at Seattle State.

“Lars!” I said. “Twice in a row! How are things at Seattle State?”

“Not so good,” said Lars. Five seconds pass.

“Do you want to elaborate?”

“I am going to teach more next fall, Tim – more classes, same pay. But it is my choice.”

“That’s awful, Lars. I can’t imagine teaching any more than you absolutely have to.”

“Now you sound like a Dean,” said Lars. “But are you at all interested in my thought process?”

“Let ‘er rip,” I said.

“It happened like this. For years I have been teaching three courses in the Fall and two in the Spring. You know that I have a certain standing in my field.”

Do I ever. Lars Abraham is author of A Pop’rin Pear: Fruit and Sexuality in Shakespeare (1969), Hot i’th’ Mouth: Symbolic Spiciness in Shakespeare (1978), and Vile Jelly: Shakespeare’s Tragic Desserts (1984).

“Now Seattle State is moving to a differential-teaching-load policy,” said Lars. “They tell us that a 3/2 teaching load has actually been a ‘reduction’ all these years. We have to start proving that we deserve a reduction down to the 60-hour weeks we work now.”

“Yes, we have that at UTA, too!” I said. “It’s the best way to ensure that research-active faculty can concentrate on production, while others pursue their first love, teaching.”

“So I understand,” said Lars. “Clearly no one can do both. That is sarcasm, in case your detectors are off, Tim. In any case, to stay on my 3/2 teaching load, I must produce peer-reviewed research at the rate of one major project, two minor projects, or four mini-projects in each four-year span.”

“That’s great,” I said. “Tier One Universities need a constant flow of research productivity from their core faculty.”

“A constant flow of something, at any rate,” said Lars. “But I told them no: let me teach 4/3 and the research, forget about it.”

“But I don’t understand, Lars,” I said. “You are still producing a steady flow. Work is streaming out of you like soft-serve fro-yo. Why, just next month, you’re fixing to present your new conference paper “‘The Wild Thyme Blows’: Inferior-Quality Herbs in Shakespeare’s Festive Comedies.”

“Wait a minute, all this talk of flow makes me want to visit the little boys’ room.” Five minutes later, Lars picked up the phone again.

“Tim, are you there?”

“Hanging on the telephone, Lars.”

“As I was saying, I am not going to take the ‘research reduction,’ though why they call it that since it is the same teaching load I have had for 16 years, I do not know. And hear me out, Tim. Why do people work in the humanities, do you suppose?”

“It’s to generate citations! When we produce peer-reviewed results that get cited in our peers’ peer-reviewed results, we’re giving the university bang for its research buck!”

“Your head, I should bang against a drawer, Tim. That is the phoniest nonsense I have heard lately, and I have been reading memos from the Provost’s office all week. Tim, the reason that people do research in the humanities – and not just ‘research,’ as if that were the only thing that matters, but bibliography, criticism, creative writing, book reviewing, even just plain reading and learning – is to establish their ethos as intellectuals. We cultivate our brains, Tim – those of us that have brains, which I am not sure of in your case – so that we can become better teachers and so that the traditions of learning that make life worth living can survive.”

Oh, great, I thought. There’s nothing like an old liberal turned reactionary humanist. “So why not just do more research and get the lower teaching load?” I asked.

“Because they will make me show my work. Every year I have to report on my plans and goals, and I have to maintain a rate of flow that … excuse me again … [flushing] … that justifies my research-active course reduction.”

“And quite right, too, Lars! The state of Washington wants to know that it’s getting steady flow from its taps of research.”

“If you mention flow one more time I will fly to Texas and pee on your shoes.”

“Lars, is this one of these ‘Do you know who I am?’ snits that you senior tenured dilettantes like to engage in?”

“Call it vanity if you will, Tim. I have nothing to prove to anybody. What I do not have to do is to submit my homework to the Assistant Dean for Research Quantification. I am a rather elderly man, as Melville would say.”

“Who?”

“Shut up and listen, Tim. I am a very foolish fond old man, and I have worked hard all my life to prove that I know something about literature and language. I do not have to publish an article every four years to prove that I have brains. I have been publishing articles since before there was a Designated Hitter. I have edited a journal, I have read hundreds of manuscripts for journals and unversity presses, I have been on ten dozen thesis committees. Tim, I am peer review. So perhaps I want to learn Estonian next year. Perhaps I want to write my memoirs. Perhaps I want to re-read Henry James. Being pressured to publish some article in some journal is not going to make me a smarter person. And what if I bow to that pressure and my articles are rejected? Then I have experienced all kinds of tsuris and will still be put on a higher teaching load. It is not good for my ulcer.”

“I don’t know, Lars. If Seattle State wants to reach Tier One, then they need to undam their research fl… I mean, they need to ramp up faculty productivity. And if you’re not producing peer-reviewed results, how do I know you’re current in your field?”

“What, have I exhibited second childishness and mere oblivion in this conversation? Tim, I am older than soil, but I am still in my perfect mind. And English Literature is not computer science, nor is it this popular music you children listen to, with some new MTV thing every week. Hamlet is still Hamlet, Tim. And from Hamlet, I know.”

“Well, have it your way, Lars.”

“My way is about the only thing I have left.”

Published in:Tim Morris |on June 11th, 2012 |No Comments »

The University as Crunchyco

So the phone rings, and it’s my mentor and old friend Lars Abraham, eightysomething Professor of English Semi-Emeritus at Seattle State University.

“Lars!” I said, feeling bad for not having called him since the late 20th century. “How are you doing? How’s everything at Seattle State these days?”

“Not so good,” said Lars. “Budget cuts . . . you know, state support for state universities is down everywhere.”

[Lars didn't actually link to that story as he was talking to me. But I could hear it in his tone of voice.]

“That’s no problem at UTA,” I said, “we’re Mavericks. We’re an emerging Tier One institution.”

“We are trying for Tier One, also, but right now we are more like Tier Three-and-a-Half,” said Lars. “Really, ’state’ schools have just become private universities with better parking. We got an e-mail from our Provost saying that the English Department must find some private funding, or we will lose our graduate program and our major, and we will all be reduced to teaching five sections of grammar and composition to freshmen, in which briar patch I was born, so it affrights not me.”

“Well, you’ve got to get your brand out there, Lars. Like UTA: our brand is UNBRANDED™. Get it? Our identity is that we can’t be pinned down to an identity. That way, everyone knows exactly what to expect from us: the unexpected.”

“Such postmodernism makes my head spin.”

“Lars, you see, you’ve got to re-invent English so that you tap into the market. Serve the new generation of tech-savvy visual and virtual learners! Majors will flock to the English department once they see how the communications skills we teach will make them desirable to corporations.”

“Tim,” growled Lars, “businesses will keep hiring business majors even if English majors learn to stand on their heads and Twitter out of their tuchus.”

“But, Lars –”

“And for another thing, I am too old to re-invent English. Do we need more vowels? Am I supposed to add a fifteenth line to the sonnet? English is what it is, as you infants say.”

“OK, keep teaching sonnets, Lars. But you have to admit, you need to sell sonnets to the discerning student consumer. Studying literature teaches you to learn how to learn, an essential skill for earning a living in today’s business world!”

“Literature has nothing to do with earning a living. Literature is what makes living worth living. Though with my prostate, I sometimes have doubts.”

“Well, maybe your administration can raise some money for the humanities.”

“No, they are leaving it up to the departments to come up with marketing schemes. Universities are like junk-food companies anymore, Tim. Did I tell you about my nephew Sven, who used to work for Crunchyco? They would pit one division against another. Pretzels would fight popcorn for market share. They were told to ‘cannibalize’ the other units’ sales. The suits would go to Sven and say, ‘Sven, potato chips are a drug in the market. If you don’t turn your department around, we’re going to sell you to Frito-Lay.’ That is what liberal-arts departments are told now, Tim.”

“I’m glad UTA isn’t like that. It does sound bad.”

“It is worse than it sounds. At least Sven is an MBA, a smart man, my nephew. He knew how to sell potato chips. What our administration is doing is like going down to the floor of the potato-chip plant and saying to the line workers ‘Your chips stink on ice! Design a better chip or you’re all out of a job! And don’t slow down the line, either – in fact, work longer shifts while you’re coming up with these new products!’”

“But Lars, education really is like marketing. You have to respond to student demand.”

“Responding to demand is all well and good when we are talking about potato chips. Tim, think of this: if snack foods fight it out for shelf space, what happens to kale and broccoli and cauliflower?”

“Nobody wants cauliflower, Lars. Bye, bye, cauliflower!”

“And if departments at a university cannibalize one another for students, what happens to languages and anthropology and philosophy?”

“Bye, bye – no, wait, I don’t like the way this argument is going.”

“Tim, a university is not a buffet. At some point, someone has to take the lead and insist that students get good nutrition. And if that means subsidizing cauliflower with the profits from cookies, then so be it.”

“So you’re saying that central administration needs to attract outside funding, take overhead from those grants and gifts, and apply it strategically to strengthen liberal-arts education.”

“Outside funding, now that you mention it, they have attracted a lot. Private money is pouring in. And for what? They have built a basketball stadium with it.”

“March Madness! Go, SSU! Nothing builds a brand like getting that 65th play-in spot. Bracketology!”

“Tim, you are a nincompoop. Seattle State finished eighth in the Puget Sound Conference last year. They cannot give away tickets. Last winter the cheerleaders outnumbered the fans. Everybody who went to the games got a personal assistant coach to sit beside them and explain the Xs and Os. Which I am happy to say I never will understand. Too much running in basketball. Too much waving your hands in the other man’s face. Give me baseball any day.”

I remembered that Lars loves baseball.

“So, how are the Mariners doing?” I asked.

“Not so good.”

Published in:Tim Morris |on June 4th, 2012 |3 Comments »

The Making of a Medievalist (or rather an Anglo-Saxonist)

sword

I am frequently asked—I think more often than most English professors—why it is that I ended up doing what I do. There’s something about being an Anglo-Saxonist just freakish enough to require explanation. Or maybe it’s my palpable lack of a beard, which, as I have noted before on this blog, is practically a requirement of membership in the field. In any case, I have been thinking a lot recently about origins. I can’t help it; I’m reading Paradise Lost. And even the word of the day colludes with me in my topic–it is faculty, and, what do you know, it turns out to have a medieval origin.

The first time that I was asked about my reasons for being an Anglo-Saxonist, I immediately felt a deep anxiety about, well, not having good enough reasons. That is, not having a profound and meaningful origin story involving something like finding a long-lost twin or saving a person from a life-threatening disease. The real story involves a series of random, little events. When I began my undergraduate degree, Old English was a compulsory subject for all entering freshmen students specializing in English. As you can imagine, the complaining was legion. Everyone had to take it, and most people seemed to hate it. I was in the tutorial group of my university’s eminent Anglo-Saxonist, a man who had the unnerving habit of playing with a letter opener in the shape of a Celtic sword while he quizzed you about case endings. “Yes, but what case is handa?” he would twinkle, testing the dull point of the letter opener with his thumb as though ready to disembowel you for making a mistake in your parsing. All looked with searing intensity at their books, intently avoiding eye contact. Of course this strategy can only get you so far in an Old English class, because just about everybody teaches it by going around a circle and having each student translate a sentence or two at a time. Hence we would spend most of the class frantically calculating where our turn would land; counting sentences; adjusting for length and difficulty; assessing the probability that our professor would randomly ask someone else to do more or less than was usual; hoping against hope that we didn’t get that sentence that just made no sense at all, or the one that we were pretty sure we had mistranslated as being something to do with a three-legged dog and a slice of Wensleydale cheese.

Sitting next to me, I still remember, was an over-achieving student with large and incredibly expressive nostrils, which would flare to varying degrees depending on whether he was experiencing excitement or annoyance. Even though this student, let’s just call him Nostrils, was probably the best prepared in the class, I sensed that my teacher preferred self-deprecating vacillation above smug nasal hubris any day. Perhaps it was just that the nostrils were too much of a temptation to the letter opener. But whatever the reason, I immediately warmed to my professor for his refusal to respond to such humorless swotty-ness.

That being said, it’s not as though I understood everything that we were taught that first year. I should mention at this point, in the way of absolving myself, that teaching things did not involve quite the same level of explanation and activity in that time and place as it does here and now. Cases were taught as though to students who had taken several years of Latin and perhaps Greek, whereas we had all gone to comprehensive high schools (public schools, as they would be known here) where you couldn’t possibly take such subjects. Sound changes were taught as though we were already familiar with the notion of historical linguistics. I found the terms “i-mutation” and “restoration of a” (both important sound changes) quite diverting, but I was unable to do more than imagine them as Sesame Street songs.

Oddly enough, though, when I got back my exam for the first year of Introduction to Old English, I had scored an 81% (which, believe me, is about a 99% when translated to American grading). I was mystified, but I felt that this must be a sign. Truth be told, despite my willful blind spot toward sound changes and the fact that I once spelled the protagonist’s name wrong all the way through an essay on The Battle of Maldon, I wasn’t bad at literary analysis of Old English poetry, and this seemed good enough reason to carry on doing it.

And that was that. It feels like a quotidian set of events to found a career, but it’s not a decision I’ve ever regretted either.

So, what about you? What is your scholarly origin story? Please tell me it involves a long-lost twin, a shipwreck, amnesia, or a parallel universe…

–Jackie Stodnick

Published in:Jackie Stodnick |on April 23rd, 2010 |5 Comments »

Tier One Comes to UTA

I got a phone call this morning from my friend Chaim Knott, Executive Associate Vice Provost for K-20 Initiatives here at UTA.

“Hey Tim,” said Chaim. “I really can’t talk right now.”

“You called me, Chaim. What’s up?” I said.

“Can I tell you something in confidence?” asked Chaim.

“Of course not,” I said. “I’m a blogger. Anything you tell me will be lunchtime reading across the globe later today.”

“Well, I guess I’ll just have to trust you,” said Chaim. “UTA is on the brink of a major new Tier One thrust. But the name is too simple, so I wanted to get some verbiage from you. We’re calling it Improving Education.”

“Way too simple,” I said. “Try Value-Added Intrapersonal Enhancement.”

“Man, you the wordsmith,” said Chaim. “That’s why I call you.”

“But what’s it all about, Chaim?” I asked.

“Well, keep this under your hat,” said Chaim. “But here’s the deal. First, we’re going to require a foreign language for every bachelor’s degree. Not just because of the global economy, but because being multilingual makes you a better world citizen and a more truly cultured human being. We have to pay more than lip service to the liberal arts if we want to be Tier One.”

“L’esprit est prompt, mais la chair est faible, Chaim.”

“Huh? No comprendo, dude-o. Anyway, next, we’re going to make class sizes a lot smaller.”

“What’s up with that, Chaim? Everyone from my Dean to the Chronicle of Higher Education tells me that bigger classes actually improve learning.”

“Uh-huh. Which is why they try to recruit kids to Dartmouth and Reed College and Bryn Mawr by advertising gigantic freshman sections? Listen, Tim. We’re going to cap basic literature, math, government, and history classes at 20 students, so the professor knows every student’s name and can give extra help on everything.”

“Sounds good. But that’s for F2F classes, right? You’ll still offer unlimited on-line sections.”

“No, we’re eliminating distance ed.”

“Eliminating it? But Chaim, distance ed is the vibrant new delivery system for the 21st century. It’s the way Generation Z has learned how to learn.”

“You believe that banana oil, Tim? Distance ed is about cutting costs, not about better instruction. I saw an on-line chemistry course the other day that was made up of Facebook Quizzes. You really think kids learn anything from “What Kind of Hydrocarbon Chain Are You?”

“You’re going to need a lot of new faculty to teach those sections, Chaim.”

“And we’ve got to pay them accordingly. What does UTA pay full-time Lecturers in English right now, Tim?”

“$22,500 a year. But Senior Lecturers with a Ph.D. plus ten years’ experience can make up to $38,000.”

“Let’s see, let’s see . . . Fort Worth ISD pays entry-level kindergarten teachers $46,570. I figure we should top that by 10%. How does $51,227 sound?”

“Sounds like what I was making when I got promoted to Full Professor.”

“Cool.”

“But how are you going to fund this, Chaim?”

“I thought you’d ask that. Number one, we’re going to cancel the annual redesign of the UTA logo. That’ll pick up $83K a year.”

“But there are so many ways to write the letter A that you haven’t tried out yet!”

“Funny. Next, we’re going to realize huge savings from sustainability initiatives.”

“But Chaim, UTA already has a sustainability program. We even have a sustainability blog.”

“Tim, blogs are for whiny, powerless losers. We’re talking actually doing something here. First, we’re going to xeriscape the campus, so we stop pumping water out of 10,000 sprinkler heads when the Shorthorn headline is TOO RAINY TO PLAY OOZEBALL. Then, we’re going to rip up the heat-trapping new blacktop in Lot 49 and replace it with a green-roofed parking garage. And we’re going to plaster the top of the new basketball stadium with solar panels so it can go off the grid.”

“You mean the new Events Center.”

“Events Shmevents. That place is for March Madness, baby. And since Texas Hall won’t be needed for hoops anymore, we’re going to turn it into an art-house movie theater, so you won’t need to drive to Dallas to watch something better than Paul Blart 2. And we are also going to follow up 40 years of empty talk by revitalizing downtown Arlington, maybe even attract a Seven-Eleven.”

“That’s going to need even more cash, Chaim.”

“We’ve got it covered. Jerry Jones is donating a drop of sweat shed by Roger Staubach in Super Bowl VI. Vials of that stuff have been going for seven figures on eBay. Hey, my Droid is freeping at me, sweetheart. TTYL.”

You read it here first.

Published in:Tim Morris |on April 1st, 2010 |2 Comments »

Bidding for Books

This weekend I had a new experience: bidding on Ebay for an antiquarian book. One of my graduate students informed me that a book by the eighteenth-century author, Susanna Rowson, was for sale on Ebay. I was amazed! True, Rowson is not well known outside of academic circles and, as a result, does not have the cultural cache of her contemporaries Benjamin Franklin, Washington Irving, or others. But, surely an eighteenth-century book – any eighteenth-century book! – has a more rarified existence than to be bid upon by the likes of me.

mentoria-am-title-page

While I have read many eighteenth-century books – and handled a few in special collections or archives – I don’t own any. (I only own modern reproductions.) Nor do I have much experience with antiquarian books or booksellers, despite the historical focus of my research. This is another piece of evidence to support Tim Morris’ recent statement that being a professor is a working-class job: once upon a time, there may have been academics who could afford to indulge in collecting old books, but I suspect those days are over. Few of us have those floor-to-ceiling bookshelves filled with leather-bound, antique books that Hollywood likes to portray as the norm for academics. (Not to mention the smoking jackets, pipes, and personal valets that seem to go along with them.)

Nevertheless, I couldn’t resist the chance to possess a book by an author who I’ve been studying intently over the past few years. So, with equal parts trepidation and excitement, I entered the bidding …

Unfortunately, this anecdote does not end triumphantly for me. I was significantly outbid and will not be the owner of Rowson’s Mentoria, circa 1794. However, the selling price of $400 – while too rich for me – is surprisingly low, compared to other books from the same time period. (The same Ebay bookseller sells many works from the same period or earlier, ranging from $9,000 to $35,000.)

This experience made me think, though, about the curious gap in our culture between those who study antiquarian books and those who buy/own them. While it may be true that the new owner of Rowson’s Mentoria is another Rowson-mad scholar like myself (and I certainly hope s/he is!), I am willing to bet that it was instead a collector, maybe even another bookseller, who doesn’t really know who she was or why many of us are so inspired by her life and writing. Wouldn’t it be great if there were a scholarship that enabled scholars to “own” (permanently or temporarily) the materials on which they work? The system would be similar to the one in place for virtuoso violinists that sponsors their access to exquisite Stradivariuses. As I understand it, this system is built around the premise that a talented violinist deserves the best possible instrument on which to play, and that the violin itself deserves to be played – indeed, was designed to be played – by the most talented musician that can be found. Not to belabor this comparison, but surely books are similar? Don’t they deserve to be in the possession of the readers who will really appreciate them?

Or … I guess that is what libraries are for.

– Desiree Henderson

Published in:Desiree Henderson |on March 9th, 2010 |2 Comments »

“The Likelihood of Feeling Lonely Scale”

In response to Tim’s last post, one person mentioned the phenomenon of “celebrity scholars,” and how they, alone among English professors, are able to finance lavish and jet-setting lifestyles. Although surely not all celebrity scholars are bad (I’m afraid that I can’t say here that some of my best friends are celebrity scholars), I have taken a class with one and it involved neither a syllabus nor the learning of a single student’s name, which meant that very little learning of any kind happened. Thinking about celebrity scholars, though, made me wonder in what ways these superstars of academia compare to other types of celebrity. These scholars have been able—because their work transcends niche publishing markets—to turn themselves into desirable commodities within a market that is otherwise stacked in favor of the academic institution. Such scholars can move around from university to university apparently at will, garnering well-paid temporary contracts during the term of which they may or may not do very much work, and landing up at prestigious institutions of higher learning where all they have to endure are the glowering looks of their colleagues and their possible appearance in an academic satire.

Any affinity with general celebrity culture is short-lived, however. For good or ill, celebrity culture is obsessed by physical appearance, forcing those who would maintain their place within its ranks to endure a punishing routine of exercise, dieting, teeth-whitening, hair-dyeing, and couture-following. One would expect, given the shiny desirability of their names, that celebrity scholars would be positively Barbie-and-Ken-esque in their plasticky-ness. Not so. They are likely to be as cardigan-ny as the next English professor (if not a little more so, since they need to assert membership in a community of the oppressed). Not all of them, of course. Some wear expensive sport coats and look like they just came from lunch at the country club. In either case, though, it’s hard not to feel a sense of dislocation on meeting a “name” in person.

This phenomenon is not restricted, though, to celebrity scholars; it’s simply more pronounced for them because we are so over-exposed to their work and names. Every time you meet a scholar whose work you have previously read, you experience the disconcerting sense that they “don’t look anything like their book.” Yes, we can read oodles of post-structuralist theory that explains all this, but however much we know about author functions and implied readers and narrative voice etc. etc., upon being confronted with the physical form of an author whose books we love or hate (or have just spent a lot of time with), we are still going to think, “Ooh, I thought he would be fatter/better looking/more elegant/hairier/a woman.” It just can’t be helped. Prose has a personality; it has a shape.

And then there’s the fact that you, the reader, feel that you know this person, the author, because you’ve spent so much time hanging out together in coffee bars and libraries respectively annotating and being annotated. Meanwhile the author doesn’t know you from Adam. It’s a phenomenon similar to the type of “social surrogacy” that researchers at SUNY Buffalo and Miami-Ohio have recently demonstrated results from watching your favorite TV shows. This study–one section of which, “The Likelihood of Feeling Lonely Scale,” gave me the title for this post—finds that “thinking about valued television programs appears to yield the experience of belongingness.” Watching Friends, in other words, makes you feel like you have friends, even if you don’t (which you probably don’t if you spend your whole time, well, watching Friends). Reading academic books, especially those you return to repeatedly, makes you feel as though you know, in some sense, their authors. In reality, however, even the authors themselves don’t know the version of themselves that you know, since they actually wrote the book you have been reading long ago, have moved on to other projects by now, and can’t remember for the life of them what they wrote on page 251 or what chapter four was about.

Anyway, it’s always exciting to go to a conference and get the chance to talk with those scholars who wrote the books that excite your interest in your field. If you liked their books, you’ll probably like them too. And until then, you have shelves full of “friends” (OK, and some acquaintances and, let’s be frank, some total strangers) waiting for you.

–Jackie Stodnick

Published in:Jackie Stodnick |on March 4th, 2010 |4 Comments »

Myth-Busting Redux (Graduate Edition)

To follow my colleagues Laura, Desiree, and Jackie, who have lately been exploring myths about English departments, students, and faculty, I thought I would explore three myths about graduate study that I encounter as Graduate Advisor.

Myth #1: You Must Get Your Degrees from Different Places. Not that it’s a bad idea to get degrees from different places. If you get your BA, MA, and PhD from three different schools, or at least from two different schools, then you meet more people, you’re exposed to different ideas, you find different library collections to explore, you enjoy life more and become more cosmopolitan, and dozens of other advantages.

But the myth I’m talking about here is more like “nobody will hire me if my CV shows three degrees from the same place, because that’s an automatic resumé-killer.”

And really, it doesn’t work that way. If you’re applying for a teaching-heavy job, the first thing they look for is how much, how varied, and how strong your teaching experience is. (Unless it’s the 25th of August and the semester starts on the 26th, in which case they look for whether your breath will fog a mirror and you aren’t currently incarcerated.)

If you’re applying for a research-oriented job, they look to see how interesting your dissertation is, and what you’ve published to establish its high quality.

dr_nick

Somewhere down the line, the trivial matter of where you earned all your different degrees (always assuming none of them is from Dr Nick’s All-Nite Research University) might come up over drinks, but really, nobody uses that fact as a quick CV weeder.

Myth #2: I’ll Never Get a Teaching Job Because I’m Too Old / White / Anglo / Male. Because you’re right, there are hardly any old white Anglo males in this business. Hell, there’s only one in my office.

Age: first of all, the ideal job candidate nowadays is probably someone who’s 62 years old and will retire as soon as s/he earns tenure, saving their employer decades of seniority raises. Second, no, you will not go far in the profession if your idea of cutting-edge scholarship is Cleanth Brooks and your dissertation idea is “The Influence of Existentialism on the Beat Generation.” But aside from that, ageism in the academy, from all I can tell, is at a historical low.

beatgen2

The same applies to worries over your various un-PC attributes: your whiteness, your native English, your maleness. The counterpart myth, “All the Jobs go to Young Black Disabled Lesbians,” is equally trite. They strike me as excuses. Yes, if you are an intellectual reactionary, if you come across as tacitly racist or with a chip on your shoulder about how beleaguered you are as a member of a majority group, you might not get much sympathy in a humanities department. If you, by contrast, keep an open mind and seek out new ideas, why wouldn’t you get a fair chance at any jobs that are going?

Myth #3: College Teaching in the Humanities is an Upper-Middle-Class Profession.

It’s not.

College English teachers can expect to make poverty-level salaries as adjuncts, working-class salaries as full-time untenured faculty, and skilled-trades salaries as tenured senior faculty.

bob_seger

Bob Seger had a song back when I was in high school:

I wanna be a lawyer
Doctor or professor
Member of the U.M.C.
I wanna drive a Lincoln,
Spend my evenings drinkin,
Have stock in GM and GE.

Lawyers and doctors, if they survive to senior levels in their professions, yes, they can aspire to such giddy circumstances. English professors? we drive ancient Hondas, spend our evenings grading papers, and the only coupons we clip are the ones that offer 40% off at Half Price Books.

William Pannapacker has recently made waves with a series of increasingly embittered attacks on the hypocrisy of graduate education in the humanities in the Chronicle of Higher Education.

The myth of the academic meritocracy powerfully affects students from families that believe in education, that may or may not have attained a few undergraduate degrees, but do not have a lot of experience with how access to the professions is controlled. Their daughter goes to graduate school, earns a doctorate in comparative literature from an Ivy League university, everyone is proud of her, and then they are shocked when she struggles for years to earn more than the minimum wage.

“Graduate school in the humanities,” Pannapacker concludes, “is a trap. It is designed that way. It is structurally based on limiting the options of students and socializing them into believing that it is shameful to abandon ‘the life of the mind.’” Despite his histrionics, I tend to agree with Pannapacker. Not about the “trap” aspect, mind you, but about the myth that lots of advanced degrees will bring you luxury cars, single-malts, and bulging portfolios.

In fact, I very much doubt that teaching English ever entailed such things unless said English teachers had them already. Teaching English is a working-class occupation. We do not control the means of production; we do not possess independent capital. We are ill-paid. Thanks to an economic principle called the Baumol effect, we can’t become more productive over time, so the only way for a school to afford English teaching and its irreducible labor-intensiveness is to keep eroding our salaries in real terms. Basically, society doesn’t value what we do, and we’re paid accordingly.

coolhandluke

Pannapacker bemoans the lack of “real jobs” in the humanities, but lots and lots of us have real jobs. We keep them as real as possible by working for what prison guards or truck drivers make. And folks, that’s not as tragic as Pannapacker insists. Lots of prison guards and truck drivers, after all, own their own homes, have hobbies, and get out to see the occasional movie or NASCAR race. If it would mortify you to be seen at the Motor Speedway, well, the Fort Worth Opera has $20 tickets. Culture, precisely because it’s consumed by the underpaid, is often an excellent bargain. Reading is still pretty much free.

The most important thing for people to know about college teaching as they go into it is that it’s a working-class occupation. Some initial myth-busting on that score can save a world of grief later on.

— Tim Morris

Published in:Tim Morris |on February 26th, 2010 |16 Comments »

Birth of a Meme

snowfall1

Let the record show: on the single snowiest day in the history of Dallas/Ft Worth, the University of Texas at Arlington was open for business as usual.

UTA usually closes at the hint of a flake in the wind, so faculty and staff were perplexed at finding themselves on campus yesterday. It was tough to drive, tougher to walk in from your car, and once you’d walked in, Thursday provided a ghost-town experience, classes and meetings mostly unattended by people who’d had the sense to stay home.

Among those who soldiered in, the questions bubbled up: why are we here? Why isn’t UTA closed? In the universal human struggle to make meaning, people asked themselves: why is this day not like other days? Since it apparently wasn’t Passover, people started scanning the UTA Events Calendar for something out of the ordinary.

magicjohnson1

Come to find that Earvin “Magic” Johnson was fixing to talk Thursday evening at Texas Hall. His topic was “32 Ways to Be a Champion in Business.” (As one wag put it, the first of the 32 is “Be a basketball Hall of Famer.”)

Critical thinking in the English Department quickly centered on a connection between Magic and the fact that we were tramping through a foot of slush to get to our depopulated classes. Or rather, a connection between somebody and the slush. Certain faculty opined that Michael Jordan was to blame. Others suspected Michael Irvin. But whoever they thought was speaking, suspicions ran high: they’re not closing UTA because they don’t want to cancel the sports guy.

F2F in offices and classrooms, on Facebook and Twitter among those who’d stayed toastily at home, we saw the birth of a meme: yeah, they’ll close this place at the first flurry, but if there’s any schmoozing with the stars scheduled for that evening, they’ll make us all drive in from Waxahachie.

Memes are fascinating things: in moments, they morph from snarky remark to common wisdom, with minimal pause for reflection in between. Because really, the “can’t close, Magic’s here” meme makes no logical sense whatsoever. Classes started at 8am; Magic was going to talk at 6pm. If it was important for Magic to speak at all costs, why not cancel daytime classes and announce that the University would open at 6pm? For that matter, why not announce that everything but Magic would be cancelled?

Worst case, the lecture itself would have to be cancelled. But reflect. Magic’s in town already. His speaker’s fee is a sunk cost. Instead of putting everybody through the ordeal of “32 Ways to Be a Champion in Business,” the great man could have proceeded directly to whatever upmarket watering hole the suits had picked out for his face time with the high rollers, sparing all concerned an hour of their lives and actually increasing the benefit to UTA.

mcqueen1

No, I gotta call nonsense on the Magic meme. And I don’t have any very good theory to offer in its place. To invoke Steve McQueen in The Magnificent Seven, “It seemed to be a good idea at the time.” When I got up at 6am on Thursday, there was snow on the lawn, but the paths and streets were clear. By 630, I remarked to my plus-one, “Could that be new snow on the walk?” By 8am, the new snow was ankle-deep, and we were splashing doggedly through it on our way to deliver quality instructional minutes.

No, I probably wouldn’t have closed UTA either. After all, when Magic Johnson and I (and 55,000 other people) were students at Michigan State in the 1970s, eleven inches of wet snow would have been just another school day. It wouldn’t have been one of my brightest decisions, but I’d have kept UTA open, and (as in the actual event) no real harm would have resulted.

But people crave order instead of randomness, key determining factors instead of “whatever,” and sinister motives instead of inertial forces. And always, everywhere, memes represent a collective distrust of authority that is salutary for a community.

UTA – like nearly every school, government, and corporation in the world – is in the business of producing hot air. Our leaders insist on branding us “Mavericks,” when we seem to be indistinguishable from any other large state university in the country. They loudly proclaim that we are moving toward “Tier One” status, when many faculty in the humanities are staggeringly overworked, and paid at near-poverty levels ($12,500 a semester to teach five classes is common). Neighbors of UTA get cheery mailings suggesting that UTA and Arlington are working together to make our city a real “college town,” although, in a city with a downtown so empty that every day seems like a snow day, a city famous for razing neighborhoods to put up stadiums with vast parking lots, UTA’s biggest new community initiative is . . . putting up a stadium with a vast parking lot.

Every institution in the world, I repeat, engages in such hollow rhetoric continuously. UTA is no worse than others, and is a pretty good place to work in lots of ways. But whenever there’s a high volume of white noise from officialdom, people stop listening pretty quickly. As a coping mechanism, they construct memes that cynically find hypocrisy at the heart of random, or even well-intentioned, behavior.

—Tim Morris

Published in:Tim Morris |on February 12th, 2010 |3 Comments »