Research on nursing home service quality in the news

Dr. Darla HamannDr. Darla Hamann’s research on nursing home service quality was featured in a news item on McKnight’s, a business news magazine covering the long-term care field.

The item notes that she analyzed nursing home employees’ managerial decisions and how they are linked to quality of service, and found that “[e]mpowering nursing assistants and family members of nursing home residents in decision-making results improved service.”

Hamann’s article about this research “Does Empowering Resident Families or Nursing Home Employees in Decision Making Improve Service Quality?” was published in the Journal of Applied Gerontology, Vol. 33.

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