As the Office of Information Technology continues to implement technology in contact centers across the university, here are a few comments about the Genesys, the new customer experience platform. These comments are shared with the Office of Information Technology from departments within The University of Texas at Arlington:
“The Office of Information Technology and their Telecommunications team have been phenomenal as partners and have guided us every step of the way. Honestly, we would not even be this far without their support!The IT Help Desk has gone as far as to house a part-time staff person in my office to assist with the new system and address any issues as they arise. Truly invaluable partners!”
– Candice Calhoun-Butts, Assistant Dean, College of Nursing and Health Innovation.
“The Office of Information Technology has been a great partner to work through the entire implementation process. OIT has been very receptive to our need for a new contact center solution and was dedicated to making sure that our transition to Pure Cloud was seamless.”
– Melissa Smith, Director, Communications Center
“This project has been a fantastic opportunity for OIT to work with great partners on this initiative as they provide valuable insight leading to a successful implementation of this new contact center solution! The staff provided beneficial feedback and joined as willing participants in cutting-edge technology. Thank you for promoting a collaborative support environment that can be used for years to come.”
– Kevin Krawzik, Project Manager, Office of Information Technology
For additional information about transforming customer service at The University of Texas at Arlington, please read the following articles.
